Upon receipt of the order request, our sales representative will contact you and confirm all the details of your request. The final report will be delivered to you by email within the period of 3 working days of receipt of payment. In addition, if you have customized needs, our representatives will provide you with the final time period for report delivery according to the complexity of the customization.
Divum Investments is committed to providing high-quality Research & Development (R&D) and consulting services to our clients. We understand that circumstances can change, and we strive to be as flexible as possible with our refund policy.
General Refund Policy:
No refunds will be issued for services already rendered. Once a project begins, we consider it to be commenced and therefore non-refundable.
Refunds are only applicable for pre-paid services that have not yet been started. This includes services such as:
· Project proposals
· Initial consultations
· Fee-based assessments
Refund Eligibility:
Cancellation within 7 days of project initiation: If a client cancels a project within 7 days of signing the contract and before any work has begun, they are eligible for a full refund, minus any non-refundable fees (e.g., initial consultations, project proposals).
· Force Majeure Events: In the case of unforeseen circumstances, such as natural disasters, pandemics, or government restrictions that significantly impact the project's feasibility, both parties will work together to find a mutually agreeable solution, which may include partial refunds.
· Project Scope Changes: If the client requests significant changes to the agreed-upon project scope after the project has commenced, a refund may be considered on a case-by-case basis. This will depend on the nature of the changes, the amount of work already completed, and the impact on the project's overall goals.
Refund Process:
· To request a refund, clients must submit a written request to divum.investments@gmail.com within 7 days of the event triggering the refund request (e.g., cancellation, scope change).
· The request must include the project name, contract number, and a clear explanation of the reason for the refund.
· Our team will review the request and issue a refund within 2 business days if deemed eligible.
Non-Refundable Fees:
· Any non-refundable fees, such as initial consultations, project proposals, and travel expenses, will not be refunded.
Dispute Resolution:
· In the event of any dispute related to a refund, both parties will attempt to resolve the issue amicably. If an amicable resolution cannot be reached, the dispute will be resolved through Mediation in accordance with Law of Seychelles.
Contact Information:
· For any questions or inquiries regarding our refund policy, please contact divum.investments@gmail.com or call +(357)-9511-50-32.
Effective Date:
This refund policy is effective as of 01.01.2024. We reserve the right to update or modify this policy at any time. Any changes will be posted on our website and communicated to our clients.